Type of complaint *
Choose the closest match…
Misrepresentation of admission or visa outcome
Service fee dispute or refund not returned
Tuition, hostel, or visa fee collected by the consultant
Original documents withheld
Forged, altered, or fabricated documents
No service delivered after payment
Unregistered sub-agent or false AFEIC claim
No response or poor communication
Professional misconduct or unethical behaviour
Other
You were promised an admission, scholarship, or visa result that was never realistic or never delivered.
A refund was agreed or due under your service agreement and has not been paid back.
AFEIC guidance is clear: tuition, hostel, and visa fees must be paid directly to the institution or mission, never to an agent.
Your original degrees, transcripts, passport, or certificates have not been returned to you.
Documents were submitted on your behalf that you did not provide or that were changed without your knowledge.
You paid for a service and the consultant stopped working on your case.
Someone claimed AFEIC certification or acted as a sub-agent without authorisation.
The consultant has stopped responding to your calls, emails, or messages.
Conduct that breaches the AFEIC Code of Conduct.
Anything not covered above — please describe it fully below.
